Frequently Asked Questions
For further information, please see our How to Order page. If you have additional questions, please contact us.
We accept most major credit cards (via PayPal) or your PayPal account if you have one.
You can also pay by check. Make your check payable to White Crane Productions and mail to: White Crane Productions, 2554 Lincoln Blvd, #726, Venice, CA 90291-5082
Canadian Customers: Please note checks must be paid in U.S. dollars drawn on a U.S. bank.
Please allow up to two weeks for delivery by U.S. Mail.
Our Tai Chi videos are perfect for any level and any age: beginners as well as anyone who has practiced Tai Chi before. Lessons are presented in both front and rear views, making it easy to follow along, and Tai Chi teacher Pat Akers gives clear, easy-to-understand guidance, while making it fun to learn.
During the Checkout process select “Check” as your payment type, print a copy of your order, and send it along with your check payable to White Crane Productions.
Mail your order to: White Crane Productions, 2554 Lincoln Blvd, #726, Venice, CA 90291.
We welcome school, library, and government purchase orders by mail or e mail. Our terms are NET 30 from invoice date. Purchase orders MUST BE IN WRITING and include an authorized signature. You can create a shopping list on-line to attach to your purchase order. During the Checkout process select “Check” as your payment type, print a copy of your order and attach it to your purchase order. Your order will be held as PENDING for up to 30 days and will be processed upon receipt of your purchase order by mail or e mail. Contact us for more details.
Mailing address for purchase orders: White Crane Productions, 2554 Lincoln Blvd, #726, Venice, CA 90291.
Simply click on the Streaming Video link to purchase by credit card. Streaming video is provided by the Vimeo on-demand video service. In order to watch a streamed video program you must be logged into the Vimeo web site. Purchases from Vimeo are subject to all Vimeo customer policies.
Your purchase from us is unconditionally guaranteed for 30 days. If you are not satisfied for any reason, simply return your purchase in its original condition, within 30 days, for a prompt refund or exchange.
Merchandise may be returned to us within 30 days from date of receipt. Please enclose your packing slip (or a copy) with your return or exchange. Indicate what item you are sending and tell us whether you would like an exchange for the same item, refund, or credit to your charge card. Please note shipping/handing charges ARE NOT refundable, except on defective or incorrectly shipped items. For your protection, please ship all returns to us by an insured, traceable method. If you received merchandise damaged in transit, please contact us and retain packaging in order to expedite your claim.