How to Order Our Tai Chi Lessons on DVD
If you are shopping from the U.S. or Canada we accept Visa, Mastercard, Discover and AMEX credit card payments and PayPal. Orders originating in California are charged sales tax. All other orders are tax free.
Please note, if you prefer not to use the internet you may also mail your order and credit card information, check or purchase order to:
White Crane Productions
2554 Lincoln Blvd, #726
Venice, CA 90291-5082
How to Order Streaming Video
Simply click on the Streaming Video link to purchase by credit card. Streaming video is provided by the Vimeo on-demand video service. In order to watch a streamed video program you must be logged into the Vimeo web site. Purchases from Vimeo are subject to all Vimeo customer policies.
Shipping and Handling
Shipping rates are calculated automatically. Contact us if you have an order that requires special handling.
Continental U. S.: Orders are generally sent by USPS. A street address or complete rural route number is required for delivery. Minimum shipping charge is $6.00.
Alaska, Hawaii, Puerto Rico, other U. S. Territories: Please allow extra time for delivery.
Canada: Orders are generally shipped by USPS. Minimum charge is $10.00. CANADIAN TAXES AND DUTIES ARE THE CUSTOMER’S RESPONSIBILITY.
International Orders: At the present time we do not ship to countries other than the U.S. and Canada.
Delivery Schedule
Please allow two to three weeks for delivery. We will notify you if we anticipate a delay with your order.
Back Orders
If your item is not in stock, we will back order it for you unless you tell us otherwise. Back ordered items are not charged to your credit card until they are actually shipped.
School, Library, & Government Purchase Orders
We welcome school, library, and government purchase orders by mail or email. Our terms are NET 30 from invoice date. Purchase orders MUST BE IN WRITING and include an authorized signature. You can create a shopping list on-line to attach to your purchase order. During the Checkout process select “Check” as your payment type, print a copy of your order and attach it to your purchase order. Your order will be held as PENDING for up to 30 days and will be processed upon receipt of your purchase order by mail or e mail.
How to Return or Exchange Merchandise
Merchandise may be returned to us within 30 days from date of receipt. Please enclose your packing slip (or a copy) with your return or exchange. Indicate what item you are sending and tell us whether you would like an exchange for the same item, refund, or credit to your charge card. Please note shipping/handing charges ARE NOT refundable, except on defective or incorrectly shipped items. For you protection, please ship all returns to us by an insured, traceable method. If you received merchandise damaged in transit, please contact us and retain packaging in order to expedite your claim.
Our Guarantee
Your purchase from us is unconditionally guaranteed for 30 days. If you are not satisfied for any reason, simply return your purchase in its original condition, within 30 days, for a prompt refund or exchange.
How To Contact Us
You can contact us by:
Email: Please use the Contact Form on this web site.
Snail Mail: White Crane Productions, 2554 Lincoln Blvd, #726, Venice, CA 90291-5082